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Frequently asked questions

Find out more about our fully funded gas central heating or Local Authority Delivery services

Tip: Please use the headings below to toggle between the FAQs categories - categories are highlighted in orange.

Gas Central Heating

What heating systems are eligible to be replaced?


The following heating systems qualify for replacements through Warmer Homes: • electric storage heaters • room heaters • open fires




Does my household qualify for a grant?


​If you have a low household income and anyone in your home: • is in receipt of any means tested benefits • has a long-term health condition • requires additional heating for another reason Then you may qualify. Please get in touch to find out more.




Will having gas central heating make any health or respiratory issues worse?


Some articles suggest that having gas central heating can cause a dry throat or coughing, but there is little scientific evidence to prove this. You are more likely to create or worsen existing health issues by having a house that is too cold or even too hot. Gas central heating controls can keep your house at a constant temperature, by not letting the temperature get too low or too high, throughout the day and night. The government recommends you keep your house between 18-21°C. If your house is at a lower temperature, there is a higher risk of damp, mould and cold-related illnesses.




I rent my home, can I access this funding?


Yes, private rented properties are eligible to receive support through Warmer Homes. You will require the consent of your landlord and depending on the current insulation levels in your home they may need to make a modest contribution towards the cost of installation.




Are there any other requirements?


All homes accessing funding for first-time central heating must meet certain minimum insulation requirements. The Warmer Homes team can assist in both arranging for and funding this but this is not always possible.




How can it be ‘free’?


The Warmer Homes first-time central heating programme is fully funded by the Warm Homes Fund which has been established by National Grid and is administered by Affordable Warmth Solutions, and which supports projects tackling fuel poverty across Britain. This funding covers the full cost of the service to households: the survey, gas connection and gas meter (if required) and the central heating installation itself*.




Will I save money on my energy bills by switching from electric to gas heating?


If you heat your home with old electric storage heaters or room heaters, switching to gas central heating could reduce your household heating bill by more than 50%. On average, heating your home with electric heating will cost you £1,950 per year, but if you use gas central heating it will cost you on average £880 per year. That’s an average annual saving of £1,070 on your heating bills.




Can I stay with my current energy supplier?


Yes! Most energy suppliers have dual fuel tariffs available, so you can stay with your current energy supplier and you’ll only receive one energy bill from your provider, rather than two bills from two separate suppliers. This can make your bills a lot easier to manage. The Warmer Homes team can arrange your gas meter for you, through our metering partner British Gas and you are free to switch away from them after your meter has been installed.




Can I still benefit from my supplier’s green tariffs?


A green energy tariff works by the supplier promising to match all or some of the electricity you use with renewable energy, which it then feeds back into the National Grid. For gas, suppliers typically offset the carbon from any gas you use on this tariff.




Why is Gas Central Heating being funded? I thought the UK government wants to become carbon neutral?


The government have set a “net carbon neutral” target by 2050, which would require a rapid move to electrification of heating across the UK. At the moment, the electricity network is not able to support this and installing or upgrading electric heating into poorly insulated homes could significantly increase heating bills. The gas networks are also working hard on several future green gas options, such as hydrogen and bio-methane.




I am happy with my electric heating, why should I switch to gas central heating?


Not only would switching to gas central heating save you over 50% on your heating bills, but central heating can be more easily controlled than a typical electric storage heater system. Unlike electric storage heaters, you don’t have to wait for your central heating to charge and you can have heat on demand, throughout the whole day.




Can I apply for this if I don’t have any gas in my property?


Yes, the Warmer Homes team can arrange for a gas connection and a gas meter, if you don’t already have these and you are close enough to mains gas. Should a new gas connection be required, it will likely take around 10-12 weeks.




Who will be in contact with me?


Once your referral is received, you will either receive a call or a letter from the Warmer Homes team, to confirm your details or request additional information, if required.




How long should the process take?


Timescales will vary for each property, as the location of your property and results of the survey will affect the speed at which central heating can be installed. If you already have gas in your property, this process is quicker but if you do not currently have gas in your property, you will need to be connected to the mains gas network and have a gas meter installed, before your central heating system can be installed. This can take six month or longer.




Will there be much disruption?


The installation should take 1-2 days to complete, depending on the size of your property. You will not need to vacate the property during this time, and everything will be cleaned before the installers leave. If you have any concerns about noise or disruption, please speak with the installer during your survey, so they can discuss your concerns and put you at ease.




Can I decide where the radiators and boiler will go?


The installer will discuss the location of the boiler and radiators with you during the survey. They will try to accommodate requests, unless it is technically or financially unfeasible, in which case this will be explained to you.




Will I be shown how to control my new heating system?


Yes, once you central heating system is installed, your central heating installer will show you how to use your controls, set timers etc. and will leave you with the instruction manual and their contact details, should there be an issue.




Who do I contact if I have any further question about gas central heating or the scheme?


We understand that you may have a lot of questions or concerns about getting a new heating system, we are here to help answers those questions.





LAD

What can the LAD programme fund?


The LAD programme has been set-up to provide funding for solar PV panels and insulation (cavity wall or loft insulation) as a secondary measure.




Do I qualify for the LAD programme?


You may qualify for the funding if the following statements apply:

• You have a household income of less than £30,000 (before housing costs/bills)

• Your home has an EPC rating of E, F or G

• Your home is suitable for solar PV panels

• The property is owner-occupied and must not have already received Green Homes Grant funding.




How can the LAD programme be ‘free’?


The Local Authority Delivery Programme within Warmer Homes is funded by the Green Homes Grant Local Authority Delivery Scheme which has been established by the Department for Business, Energy and Industrial Strategy to support projects improving the energy efficiency of homes across Britain. This funding covers the full cost of the service to households, which includes the survey, any insulation required, the installation itself and any minor enabling work if required.




I don’t know my homes EPC rating/it doesn’t have an EPC


The Warmer Homes team can arrange for an EPC to be carried out at your property if required. If your EPC rating doesn’t qualify you for funding through the LAD programme, we may be able to direct you to another suitable scheme.




What happens after I apply for LAD?


Once we’ve received your application (either online or via our freephone number) we will carry out an initial assessment of your application and your home’s EPC rating (if you do not have an EPC, we will arrange this). If we think your property may be suitable, we will then ask the assigned installer to contact you regarding your survey and during the survey we will ask you to verify your eligibility with a household declaration form.




Can I choose my own installer?


Yes. Within the application form you are provided with the option to either allow us to select an accredited contractor on your behalf or if you would like to choose your own contractor. If you ask us to select the installer on your behalf, we will choose the most appropriate installer based on availability and geographical location. If you choose your own contractor, we will do our best to use the installer you’ve chosen, but this may be subject to change based on their availability and geographical coverage.




Is the LAD programme available to private households?


Yes, this programme is available to owner occupiers only. Please do not apply if you are a private rental tenant or landlord of the property, as your application will not be accepted.




Is the LAD programme available to social/council housing tenants?


No, please do not apply if you are a social housing tenant (local authority or housing association), as your application will not be accepted.




What size will my solar PV system be?


The specification/size of the solar PV system installed will be at the discretion of the scheme administrators.




Who will own the solar panels once installed?


The homeowner/owner occupier of the property will own the solar PV panels following their installation and will be responsible for any future maintenance responsibilities/costs. Details of the warranty period will be provided by the installer following your installation.




What information will I receive about the warranty period for my solar PV panels?


Your installer will be able to provide you with information and documentation regarding the warranty period for your solar PV panel installation. Please contact the installer directly should you have any questions about your warranty.




Do I need to inform my electricity supplier about the installation of Solar PV panels on my property?


Although not compulsory, we recommend informing your electricity supplier about your recent solar PV panel installation, as some electricity suppliers may be able to offer you the Smart Export Guarantee.




What is the Smart Export Guarantee and how can I get this?


The Smart Export Guarantee (SEG) is a government backed initiative which requires some electricity suppliers to pay residents with small renewable systems for the electricity which they export back to the National Grid (subject to eligibility criteria). Please contact your electricity supplier for more information.





Contact Us

How do I contact Warmer Homes?


If you haven’t found the answer you’re looking for the quickest way to contact us is via the form on our website, which can be found here. Simply select the relevant category and provide the required information. Alternatively, you can find our details at the top of every page.





All

I rent my home, can I access this funding?


Yes, private rented properties are eligible to receive support through Warmer Homes. You will require the consent of your landlord and depending on the current insulation levels in your home they may need to make a modest contribution towards the cost of installation.




Are there any other requirements?


All homes accessing funding for first-time central heating must meet certain minimum insulation requirements. The Warmer Homes team can assist in both arranging for and funding this but this is not always possible.




How can first-time central heating be ‘free’?


The Warmer Homes first-time central heating programme is fully funded by the Warm Homes Fund which has been established by National Grid and is administered by Affordable Warmth Solutions, and which supports projects tackling fuel poverty across Britain. This funding covers the full cost of the service to households: the survey, gas connection and gas meter (if required) and the central heating installation itself*.




Will I save money on my energy bills by switching from electric to gas heating?


If you heat your home with old electric storage heaters or room heaters, switching to gas central heating could reduce your household heating bill by more than 50%. On average, heating your home with electric heating will cost you £1,950 per year, but if you use gas central heating it will cost you on average £880 per year. That’s an average annual saving of £1,070 on your heating bills.




Can I stay with my current energy supplier?


Yes! Most energy suppliers have dual fuel tariffs available, so you can stay with your current energy supplier and you’ll only receive one energy bill from your provider, rather than two bills from two separate suppliers. This can make your bills a lot easier to manage. The Warmer Homes team can arrange your gas meter for you, through our metering partner British Gas and you are free to switch away from them after your meter has been installed.




Can I still benefit from my supplier’s green tariffs?


A green energy tariff works by the supplier promising to match all or some of the electricity you use with renewable energy, which it then feeds back into the National Grid. For gas, suppliers typically offset the carbon from any gas you use on this tariff.




Why is Gas Central Heating being funded? I thought the UK government wants to become carbon neutral?


The government have set a “net carbon neutral” target by 2050, which would require a rapid move to electrification of heating across the UK. At the moment, the electricity network is not able to support this and installing or upgrading electric heating into poorly insulated homes could significantly increase heating bills. The gas networks are also working hard on several future green gas options, such as hydrogen and bio-methane.




I am happy with my electric heating, why should I switch to gas central heating?


Not only would switching to gas central heating save you over 50% on your heating bills, but central heating can be more easily controlled than a typical electric storage heater system. Unlike electric storage heaters, you don’t have to wait for your central heating to charge and you can have heat on demand, throughout the whole day.




Can I apply for this if I don’t have any gas in my property?


Yes, the Warmer Homes team can arrange for a gas connection and a gas meter, if you don’t already have these and you are close enough to mains gas. Should a new gas connection be required, it will likely take around 10-12 weeks.




Who will be in contact with me?


Once your referral is received, you will either receive a call or a letter from the Warmer Homes team, to confirm your details or request additional information, if required.




How long should the process take?


Timescales will vary for each property, as the location of your property and results of the survey will affect the speed at which central heating can be installed. If you already have gas in your property, this process is quicker but if you do not currently have gas in your property, you will need to be connected to the mains gas network and have a gas meter installed, before your central heating system can be installed. This can take six month or longer.




Will there be much disruption?


The installation should take 1-2 days to complete, depending on the size of your property. You will not need to vacate the property during this time, and everything will be cleaned before the installers leave. If you have any concerns about noise or disruption, please speak with the installer during your survey, so they can discuss your concerns and put you at ease.




Can I decide where the radiators and boiler will go?


The installer will discuss the location of the boiler and radiators with you during the survey. They will try to accommodate requests, unless it is technically or financially unfeasible, in which case this will be explained to you.




Will I be shown how to control my new heating system?


Yes, once you central heating system is installed, your central heating installer will show you how to use your controls, set timers etc. and will leave you with the instruction manual and their contact details, should there be an issue.




Who do I contact if I have any further question about gas central heating or the scheme?


We understand that you may have a lot of questions or concerns about getting a new heating system, we are here to help answers those questions.




How do I contact Warmer Homes?


If you haven’t found the answer you’re looking for the quickest way to contact us is via the form on our website, which can be found here. Simply select the relevant category and provide the required information. Alternatively, you can find our details at the top of every page.




What can the LAD programme fund?


The LAD programme has been set-up to provide funding for solar PV panels and insulation (cavity wall or loft insulation) as a secondary measure.




Do I qualify for the LAD programme?


You may qualify for the funding if the following statements apply:

• You have a household income of less than £30,000 (before housing costs/bills)

• Your home has an EPC rating of E, F or G

• Your home is suitable for solar PV panels

• The property is owner-occupied and must not have already received Green Homes Grant funding.




How can the LAD programme be ‘free’?


The Local Authority Delivery Programme within Warmer Homes is funded by the Green Homes Grant Local Authority Delivery Scheme which has been established by the Department for Business, Energy and Industrial Strategy to support projects improving the energy efficiency of homes across Britain. This funding covers the full cost of the service to households, which includes the survey, any insulation required, the installation itself and any minor enabling work if required.




I don’t know my homes EPC rating/it doesn’t have an EPC


The Warmer Homes team can arrange for an EPC to be carried out at your property if required. If your EPC rating doesn’t qualify you for funding through the LAD programme, we may be able to direct you to another suitable scheme.




What happens after I apply for the LAD programme?


Once we’ve received your application (either online or via our freephone number) we will carry out an initial assessment of your application and your home’s EPC rating (if you do not have an EPC, we will arrange this). If we think your property may be suitable, we will then ask the assigned installer to contact you regarding your survey and during the survey we will ask you to verify your eligibility with a household declaration form.




Can I choose my own installer?


Yes. Within the application form you are provided with the option to either allow us to select an accredited contractor on your behalf or if you would like to choose your own contractor. If you ask us to select the installer on your behalf, we will choose the most appropriate installer based on availability and geographical location. If you choose your own contractor, we will do our best to use the installer you’ve chosen, but this may be subject to change based on their availability and geographical coverage.




What heating systems are eligible to be replaced?


The following heating systems qualify for replacements through Warmer Homes: • electric storage heaters • room heaters • open fires




Does my household qualify for a grant?


​If you have a low household income and anyone in your home: • is in receipt of any means tested benefits • has a long-term health condition • requires additional heating for another reason Then you may qualify. Please get in touch to find out more.




Will having gas central heating make any health or respiratory issues worse?


Some articles suggest that having gas central heating can cause a dry throat or coughing, but there is little scientific evidence to prove this. You are more likely to create or worsen existing health issues by having a house that is too cold or even too hot. Gas central heating controls can keep your house at a constant temperature, by not letting the temperature get too low or too high, throughout the day and night. The government recommends you keep your house between 18-21°C. If your house is at a lower temperature, there is a higher risk of damp, mould and cold-related illnesses.




Is the LAD programme available to private households?


Yes, this programme is available to owner occupiers only. Please do not apply if you are a private rental tenant or landlord of the property, as your application will not be accepted.




Is the LAD programme available to social/council housing tenants?


No, please do not apply if you are a social housing tenant (local authority or housing association), as your application will not be accepted.




What size will my solar PV system be?


The specification/size of the solar PV system installed will be at the discretion of the scheme administrators.




Who will own the solar panels once installed?


The homeowner/owner occupier of the property will own the solar PV panels following their installation and will be responsible for any future maintenance responsibilities/costs. Details of the warranty period will be provided by the installer following your installation.




What information will I receive about the warranty period for my solar PV panels?


Your installer will be able to provide you with information and documentation regarding the warranty period for your solar PV panel installation. Please contact the installer directly should you have any questions about your warranty.




Do I need to inform my electricity supplier about the installation of Solar PV panels on my property?


Although not compulsory, we recommend informing your electricity supplier about your recent solar PV panel installation, as some electricity suppliers may be able to offer you the Smart Export Guarantee.




What is the Smart Export Guarantee and how can I get this?


The Smart Export Guarantee (SEG) is a government backed initiative which requires some electricity suppliers to pay residents with small renewable systems for the electricity which they export back to the National Grid (subject to eligibility criteria). Please contact your electricity supplier for more information.