How we handle your personal data
Warmer Homes is a free of charge service offering free insulation and gas central heating in partnership with Agility Eco Services Limited and other organisations. If eligible, subject to availability, you can receive free, new and fully installed insulation and/or a gas central heating system.
More information, including eligibility rules, can be found at www.warmerhomes.org.uk.
We have outlined below in our Privacy Notice how we intend to handle your personal data. We recommend that you read this Privacy Notice carefully.
You have either been referred into the Warmer Homes service by your local council, housing association or other local agency, or have applied to Warmer Homes yourself. If you were referred into Warmer Homes by someone else, with your consent, they have shared your basic contact information and the reason why they consider you are eligible with us so that we can contact you directly.
This Privacy Notice applies between you, the visitor to this website and/or user of our Warmer Homes services and AgilityEco, the owner and provider of this website.
AgilityEco Services Ltd (‘AgilityEco’) acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA000042.
AgilityEco takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:
We only ask you for and process information which we genuinely need in order to provide you with an excellent service, for example your name, home address, telephone number and e-mail address if you want to enquire about our services; and
Where you do enquire about our services and consent to provide us with more than one method of contacting you, for example an e-mail address and telephone number, we will use both methods for correspondence with you, until such time as you withdraw your consent (which may be done at any time) for any or all of those methods of contact; and
Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of the Warmer Homes service.
This Privacy Notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you under the Warmer Homes service. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this Privacy Notice carefully. Any questions or queries you may have can be sent directly to us at:
Suite 5, Mid-Day Court
20-24 Brighton Rd
Important information regarding our website and services
This Privacy Notice applies only to the website of Warmer Homes (warmerhomes.org.uk) and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.
Information collection on our website
Data requested from you
Our use of your data
Where you have requested we provide you with a service, we will keep your data for the purposes of evidencing that you were eligible to receive the service, and to ensure we tailor the service to your needs or for other closely related purposes. For example, where you are provided with a service from us, we may contact you to ask you if you were happy with the service and if there is anything we can do to improve our service. We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this Privacy Notice.
We will only provide you with marketing information where you consent to this, and you can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details set out above.
Our Data Retention Policy
Other than data we are legally obliged to keep for longer periods, e.g. taxation records, we will retain any data you submit to us for between 18-24 months in order to comply with regulatory requirements. This includes e-mail correspondence. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the General Data Protection Regulation and any other applicable legislation.
Third Party Access to your data
Your access to your data which is held by us
Transfers outside the European Economic Area ('EEA')
Some of our third party service providers may be located out-with the EEA, including Zoho Corporation who we use for cloud based data storage. Therefore personal data which we collect from you may be stored, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA in this way, we will ensure that the third party provider which we use is compliant with the GDPR and that your privacy continues to be protected as outlined in this Privacy Notice.
Changes to our Privacy Notice
Although any changes are likely to be minor, we reserve the right to change and update this Privacy Notice as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this Privacy Notice. As and when any changes occur, they will be set out on a change log. There are currently no changes.
Right to lodge a complaint
Our supervisory authority is the ICO and you have the right to lodge a complaint with them if you do not feel we have adequately upheld your rights under the GDPR. Contact details for the ICO can be found here. In addition to complaining to the ICO, where you feel we have breached your rights and the privacy of your data, you are also entitled to pursue action against us in the courts or other legitimate legal forums, such as arbitration or dispute resolution.
Governing law and jurisdiction
This Privacy Notice governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.